Terms of Service

These Terms of Service ("Terms") govern your access to and use of LawnRoute ("Service," "we," "our"). By creating an account or using LawnRoute, you agree to these Terms. If you do not agree, do not use the Service.

1. Description of Service

LawnRoute is a cloud-based platform for lawn care and snow removal businesses. The Service includes tools for scheduling and route management, job completion and time tracking, materials and equipment tracking, invoicing, online payment processing through Stripe Connect, and integrations with Google services including Gmail and Google Drive.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding contract to use LawnRoute. By using the Service, you represent that you meet these requirements. LawnRoute is intended for use by lawn care and snow removal business owners, their administrative staff, and their crew members.

3. Account Registration

To access LawnRoute, you must have an account with a valid email address and password, or another authorized login method. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at [SUPPORT EMAIL] if you become aware of any unauthorized use of your account.

You may not share your account credentials with others or create accounts on behalf of someone else without authorization. Each business using LawnRoute ("tenant") is responsible for the accounts and actions of the users it authorizes under its own account.

4. Acceptable Use

You agree to use LawnRoute only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to violate any applicable federal, state, or local law or regulation
• Upload, transmit, or store false, fraudulent, or misleading information
• Attempt to gain unauthorized access to any part of the Service or its infrastructure, including another tenant's data
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to send unsolicited communications or spam to customers
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use the Service in any way that could disable, damage, or impair it

5. Your Data

You retain ownership of all data you enter into LawnRoute, including customer information, property records, job history, and financial records. By using the Service, you grant LawnRoute a limited, non-exclusive license to store, process, and display your data solely for the purpose of providing the Service to you.

You are responsible for ensuring that any personal information you enter about third parties (your customers, employees, etc.) is collected and processed in compliance with applicable privacy laws. You represent that you have appropriate authorization to collect and store this information.

6. Payment Processing Through Stripe Connect

By connecting a Stripe account, you agree to Stripe's own terms of service and are solely responsible for your compliance with them, including business verification, tax reporting, and chargeback handling. LawnRoute charges a platform fee on transactions processed through your connected account, disclosed to you before it applies; this fee is separate from, and never combined with, any card-processing surcharge your customers may be charged.

You are solely responsible for ensuring that any surcharge passed on to your customers for card payments complies with applicable state law and card network rules, including that the surcharge does not exceed your actual cost of card acceptance.

7. Subscription & Billing

Access to LawnRoute may require a paid subscription, billed on a recurring basis according to the plan assigned to your account. Subscription activation, plan changes, and cancellation are handled as described in the Service. We will provide notice before any change to your billing amount takes effect. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period unless otherwise stated.

8. Google Integrations

LawnRoute's use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements. We do not share your Google account data with third parties except as required to provide the Service.

You are responsible for ensuring your use of connected Google services complies with Google's own Terms of Service.

9. AI-Assisted Data Extraction

LawnRoute uses Anthropic's Claude API to read information from photographs you submit — receipts, fuel stops, and check payments — and pre-fill the corresponding fields. This is a convenience feature only; you are responsible for reviewing and correcting any extracted information before it is saved.

10. Service Availability

We will make reasonable efforts to keep the Service available and operational. However, we do not guarantee uninterrupted or error-free access. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not liable for any loss or damage resulting from downtime or interruptions.

11. Intellectual Property

The LawnRoute platform, including its software, design, trademarks, and content (excluding your data), is owned by or licensed to us and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our written permission.

You retain all rights to your own content — your customer records, property information, pricing, and documents. We claim no ownership over content you create or upload.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, that defects will be corrected, or that the Service or its servers are free of viruses or other harmful components. We do not warrant the accuracy of AI-extracted data, time estimates, or suggested pricing — these are provided as a convenience and starting point, not a guarantee.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LAWNROUTE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER. THIS LIMITATION DOES NOT APPLY TO FUNDS PROCESSED THROUGH YOUR OWN CONNECTED STRIPE ACCOUNT, WHICH ARE GOVERNED BY YOUR AGREEMENT WITH STRIPE.

14. Indemnification

You agree to indemnify, defend, and hold harmless LawnRoute and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

You may terminate your account at any time by contacting us at [SUPPORT EMAIL]. We may suspend or terminate your access to the Service at any time for any reason, including if we reasonably believe you have violated these Terms. Upon termination, your right to use the Service ceases immediately. We will delete your data within 30 days of account termination as described in our Privacy Policy. Termination does not affect your separate relationship with Stripe regarding your connected account.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top. For material changes, we will notify account owners by email at least 14 days before the changes take effect. Continued use of the Service after changes constitutes your acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Wisconsin, and you consent to the personal jurisdiction of such courts.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LawnRoute regarding the Service and supersede all prior agreements and understandings.